ICT-Helpdesk

Nederlands  |  Helpdesk ULB   Search the WebNotes:
 

Welcome to the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our WebNotes. Other questions you can ask us using our Online Question Form. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/629.3737 or even better by e-mail to helpdesk@vub.ac.be .

Latest news & Items of interest

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft.

Phishing alert: 20 February - Wachtwoord verlopen Update / Microsoft Office:
The latest phishing lures you into believing you should update your account. As with other phishings, DO NOT RESPOND to this message.

Access to port 111 from outside the university network to be denied
As a security precaution, access from outside the VUB/ULB university network to port 111 - a port mapper - will be denied as of Wednesday, 15 February 2017. If you require access to this port, contact the ICT-Helpdesk. Read more...

Virus alert 4 January - "Openstaande factuur" contains malware
Beware wary of scanned documents or fake invoices sent by legitimate companies that look like PDF's or normal documents (Word, Excel,...) but in reality contain viruses and malware, among which cryptolockers. A cryptolocker will encrypt all documents on the affected computer and attached drives, thus rendering those documents useless. So be extremely vigilant when receiving messages with attachments, from any source. DO NOT OPEN THESE ATTACHMENTS!

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

Setting a Vacation message for your email with Roundcube Webmail
You can inform your email correspondents that you are away from your email by installing a so-called vacation message on the central mailserver.

Keeping your Mailbox to a reasonable size
Messages that are sent to you, are (temporarily) stored on the mailserver. If the total amount of messages on the server exceeds your quota, you won't be able to receive new mail until you reduce the total size of your mail on the server.

Phishing alert: 20 February - Wachtwoord verlopen Update / Microsoft Office:
The latest phishing lures you into believing you should update your account. As with other phishings, DO NOT RESPOND to this message.

Incoming and outgoing mailservers at the university
To send and receive your university e-mail through a specialized e-mail program (Outlook, Mac Mail), you need to configure the incoming and outgoing mailservers in your mailprogram.

Roundcube Webmail
The old Webmail3 interface will be taken out of production very soon. Instead we encourage you to use Roundcube Webmail, a webmailclient that you can use to consult your VUB/ULB mailbox from any computer that is connected to the Internet.

Virus alert 4 January - "Openstaande factuur" contains malware
Beware wary of scanned documents or fake invoices sent by legitimate companies that look like PDF's or normal documents (Word, Excel,...) but in reality contain viruses and malware, among which cryptolockers. A cryptolocker will encrypt all documents on the affected computer and attached drives, thus rendering those documents useless. So be extremely vigilant when receiving messages with attachments, from any source. DO NOT OPEN THESE ATTACHMENTS!

Automatically forward your email to another address
If you wish to receive all your email into one single mailbox, you can set a "forward" so that all your university email is automatically forwarded to another address.

Personal Firewall Software for Windows
While a personal firewall and anti-spyware are not really required, a firewall is a very good addition to protecting your computer.

©2017 • Vrije Universiteit Brussel • Pleinlaan 2 • 1050 Elsene • Tel.: 02/629.37.37 • helpdesk@vub.ac.be