ICT-Helpdesk
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Welcome to the ICT Helpdesk
Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.
Frequently Asked Questions are documentened in our WebNotes. Other questions you can ask us using our Online Question Form. We will try to give you an answer as soon as possible.
The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/629.3737 or even better by e-mail to helpdesk@vub.ac.be .
Latest news & Items of interest
Short interruptions to Internet op Monday 2 August
For testing on the university's firewall, interruptions to the Internet may occur on Monday 2 August from 10:00 until 16:00.
Phishing message of the Day: 24 July 2010: Your Amazon.com Order(...)
The number of phishing attempts, the Internet fraude in which criminals try to obtain personal information such as passwords and credit card numbers by e-mail or by malicious websites, has increased dramatically, with phishing messages being sent to university e-mail addresses almost on a daily basis.
Activation of a VUB/ULB Network Identity and E-mailaddress
Each member of the VUB/ULB community can activate his own Network Identity (NetID) and e-mailaddress. For this you need your VUB/ULB rollnumber.
Most Frequently Read
Phishing message of the Day: 24 July 2010: Your Amazon.com Order(...)
The number of phishing attempts, the Internet fraude in which criminals try to obtain personal information such as passwords and credit card numbers by e-mail or by malicious websites, has increased dramatically, with phishing messages being sent to university e-mail addresses almost on a daily basis.
No network access/sending e-mail to unregistered computers and/or programs
Access to the university's network is restricted to computers registered with the network teams. In addition, as of 08/07/2010, only the most commonly used e-mail programs will be able to send e-mail.
Keeping your Mailbox to a reasonable size
Messages that are sent to you, are (temporarily) stored on the mailserver. If the total amount of messages on the server exceeds your quota, you won't be able to receive new mail until you reduce the total size of your mail on the server.
Import Webmail Folders into Outlook Express
To import Webmail folders into Outlook Express to manage messages on a local computer (offline) rather than on the mailserver itself, you will need to download these messages to your local computer.
Webmail3 now offers a Trash mailbox
As messages are deleted by accident from time to time, Webmail 3 now features a Trash mailfolder.
Beware of suspect e-mails and websites
On a frequent basis, messages are sent to a number of VUB and ULB e-mail addresses, apparently sent by "support", "helpdesk", "customer service", "administrator" etc... in which users are requested to send back or confirm their username and password or other personal information. This is in fact known as a type of Internet fraude called "phishing".
Matlab - Site License
MATLAB is an interactive "matrix laboratory'' for tasks involving matrices, graphics and general numerical computation. The Computing Centre offers a networked (concurrent) site license for Matlab and a number of toolboxes to university staff.
Put away unsolicited e-mail (SPAM)
On the mailserver at the Computing Centre, all messages receive a "spam-status". You can use this information to filter unwanted e-mail automatically.