ICT-Helpdesk

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Welcome to the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our WebNotes. Other questions you can ask us using our Online Question Form. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/629.3737 or even better by e-mail to helpdesk@vub.ac.be .

Latest news & Items of interest

Phishing alert: 30 August - WEBMASTER---MISE JOUR VOTRE COMPTE DE MESSAGERIE
The latest phishing lures you into believing you need to increase your mail quota. As with other phishings, DO NOT RESPOND to this message.

Network issues on Campus Etterbeek Wednesday afternoon
Users on Campus Etterbeek who reside in buildings G, F, T and other buildings that are solely routed through building G were not be able to access the network and Internet part of Wednesday afternoon. The network team has fixed the issue around 17:30.

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft.

Access to port 111 from outside the university network to be denied
As a security precaution, access from outside the VUB/ULB university network to port 111 - a port mapper - will be denied as of Wednesday, 15 February 2017. If you require access to this port, contact the ICT-Helpdesk. Read more...

Virus alert 4 January - "Openstaande factuur" contains malware
Beware wary of scanned documents or fake invoices sent by legitimate companies that look like PDF's or normal documents (Word, Excel,...) but in reality contain viruses and malware, among which cryptolockers. A cryptolocker will encrypt all documents on the affected computer and attached drives, thus rendering those documents useless. So be extremely vigilant when receiving messages with attachments, from any source. DO NOT OPEN THESE ATTACHMENTS!

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

Phishing alert: 30 August - WEBMASTER---MISE JOUR VOTRE COMPTE DE MESSAGERIE
The latest phishing lures you into believing you need to increase your mail quota. As with other phishings, DO NOT RESPOND to this message.

Access to port 111 from outside the university network to be denied
As a security precaution, access from outside the VUB/ULB university network to port 111 - a port mapper - will be denied as of Wednesday, 15 February 2017. If you require access to this port, contact the ICT-Helpdesk. Read more...

Configure an iPhone or iPad for consulting email
You can consult your mailbox on the university's mailserver with an iPhone or iPad by configuring an account and specifying the servers of the university.

Setting a Vacation message for your email with Roundcube Webmail
You can inform your email correspondents that you are away from your email by installing a so-called vacation message on the central mailserver.

About WebNotes
WebNotes is a modern Content Delivery Tool with an intuitive look-and-feel interface that provides Solutions on commonly asked Questions.

Frequently Asked Questions about the Large Format Plotter
This is a list of frequently reoccuring questions and problems about the large format printers at the Computing Centre.

Archiving email to a local computer or Gmail
Users who manage their mail through the IMAP server, are somewhat limited to the amount of messages they can store on the server. To free up space, they either have to delete messages on the server, or they can download and archive (older) messages to a local computer.

Looking up the IP address of a computer
Each computer that is connected to the network and Internet has a unique address, the IP address.

©2017 • Vrije Universiteit Brussel • Pleinlaan 2 • 1050 Elsene • Tel.: 02/629.37.37 • helpdesk@vub.ac.be