ICT-Helpdesk
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Welcome to the ICT Helpdesk
Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.
Frequently Asked Questions are documentened in our WebNotes. Other questions you can ask us using our Online Question Form. We will try to give you an answer as soon as possible.
The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/629.3737 or even better by e-mail to helpdesk@vub.ac.be .
Latest news & Items of interest
Phishing Alert 7 May: IT Service Centre
The latest "phishing" attempt, the Internet fraude in which criminals try to obtain personal information such as passwords and credit card numbers, makes users believe they have to log on onto a webmail system (not even hosted by the university!) to complete a migration. As with all phishing e-mails, do not respond to this message.
Most Frequently Read
Phishing Alert 7 May: IT Service Centre
The latest "phishing" attempt, the Internet fraude in which criminals try to obtain personal information such as passwords and credit card numbers, makes users believe they have to log on onto a webmail system (not even hosted by the university!) to complete a migration. As with all phishing e-mails, do not respond to this message.
Keeping your Mailbox to a reasonable size
Messages that are sent to you, are (temporarily) stored on the mailserver. If the total amount of messages on the server exceeds your quota, you won't be able to receive new mail until you reduce the total size of your mail on the server.
Access to Internet hampered on Saturday 12 May 2012
Belnet has informed us that they will proceed with important infrastructure changes on the Belnet network on Saturday 12 May from 7:00 until 20:00. During this period interruptions to/from Internet can be expected. For ULB/VUB a four hour interruption to/from Internet is foreseen somewhere between 07:00 and 14:00.
Import Webmail Folders into Outlook Express
To import Webmail folders into Outlook Express to manage messages on a local computer (offline) rather than on the mailserver itself, you will need to download these messages to your local computer.
Setting up Mail in Mac OS X v10.5+ (Snow) Leopard and Lion
You can use Mac Mail to receive and send e-mail with your university's e-mail address, even if your computer is not physically located at the university. You only need to configure an account in your Mac Mail.
Webmail3 now offers a Trash mailbox
As messages are deleted by accident from time to time, Webmail 3 now features a Trash mailfolder.
McAfee VirusScan antivirus software for MacOS
McAfee's (NAI) VirusScan antivirus software for Mac OS X is available for download for members of personnel and students with a student room at the university.
Matlab - Site License
MATLAB is an interactive "matrix laboratory'' for tasks involving matrices, graphics and general numerical computation. The Computing Centre offers a networked (concurrent) site license for Matlab and a number of toolboxes to university staff.