ICT-Helpdesk
| Nederlands | Helpdesk ULB | Search the WebNotes: |
Welcome to the ICT Helpdesk
Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.
Frequently Asked Questions are documentened in our WebNotes. Other questions you can ask us using our Online Question Form. We will try to give you an answer as soon as possible.
The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/629.3737 or even better by e-mail to helpdesk@vub.ac.be .
Latest news & Items of interest
Phishing Alert 5 January: belangrijk bericht
The number of phishing attempts, the Internet fraude in which criminals try to obtain personal information such as passwords and credit card numbers by e-mail or by malicious websites, has increased dramatically, with phishing messages being sent to university e-mail addresses almost on a daily basis.
Most Frequently Read
Phishing Alert 5 January: belangrijk bericht
The number of phishing attempts, the Internet fraude in which criminals try to obtain personal information such as passwords and credit card numbers by e-mail or by malicious websites, has increased dramatically, with phishing messages being sent to university e-mail addresses almost on a daily basis.
Keeping your Mailbox to a reasonable size
Messages that are sent to you, are (temporarily) stored on the mailserver. If the total amount of messages on the server exceeds your quota, you won't be able to receive new mail until you reduce the total size of your mail on the server.
E-mail configuration for Outlook 2010/2007
You can use Outlook to receive and send e-mail with your university's e-mail address.
The difference between managing your e-mail with POP and IMAP
When an e-mail is sent to your e-mail address, it first arrives on a mailserver where it is stored temporarily until it is picked up with a mailprogram (such as Outlook, Mail and Webmail). How you will manage your messages with such a mailprogram depends on whether you use POP or IMAP.
Mail delivery delays up to 45 mins on Monday 16 Jan
This Monday morning mail delivery to the central mailserver was delayed for up to 45 mins. Mail delivery to addresses outside the university was not impacted. The situation was normalized around 16:30.
Protect your computer with anti-virus software
The VUB has a site-license for the McAfee anti-virus products so that every member of personnel and students having a studentroom from the VUB can download and install this software to protect their computer from viruses.
Registration of external collaborators and visitors at the VUB
External visitors and collaborators can obtain an e-mail address and NetID at the Vrije Universiteit Brussel provided they are registered by the university's administration.
Webmail3 now offers a Trash mailbox
As messages are deleted by accident from time to time, Webmail 3 now features a Trash mailfolder.