ICT-Helpdesk

Welcome to the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our Knowledge Base. Other questions you can ask us using our ICT Service Portal. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/629.3737 or even better by e-mail to helpdesk@vub.ac.be .

Latest news & Items of interest

BitTorrent to/from Internet sources prohibited as of May 15th 2018
As of May 15th 2018, access to BitTorrent sources on the Internet to and from devices connected to the VUB network will be prohibited for security reasons. Read more...

Phishing alert: 25 April - Cher utilisateur de compte courriel
This phishing makes you believe your account will be deleted if you don't reply.

Creating a personal homepage (web) at VUB/ULB
On May 1st 2018, personal student webpages will no longer be available on student.vub.ac.be. Your website will still be available on homepages.vub.ac.be. Please change your references and bookmarks accordingly

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft. As of 29 November 2017, members of staff who were not yet migrated to Office 365 will be transferred to Office 365 in the coming weeks.

Virus alert 4 October - Invoice requests with vub.be referrals
We advise users to be extremely vigilant with scanned documents or (fake) invoice/payment requests, etc. that look like PDF's or normal documents (Word, Excel,...), even when they appear to have been sent from a vub.be address.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

Phishing alert: 25 April - Cher utilisateur de compte courriel
This phishing makes you believe your account will be deleted if you don't reply.

Setting a Vacation message for your email with Roundcube Webmail
You can inform your email correspondents that you are away from your email by installing a so-called vacation message on the central mailserver.

My account at the university is suspended
When abuse of a computer account is detected by the system administrators, the account is suspended immediately. Before the account will be released again, users will have to take precautions to avoid the same thing happening again.

Virus alert 4 October - Invoice requests with vub.be referrals
We advise users to be extremely vigilant with scanned documents or (fake) invoice/payment requests, etc. that look like PDF's or normal documents (Word, Excel,...), even when they appear to have been sent from a vub.be address.

Keeping your Mailbox to a reasonable size
Messages that are sent to you, are (temporarily) stored on the mailserver. If the total amount of messages on the server exceeds your quota, you won't be able to receive new mail until you reduce the total size of your mail on the server.

BitTorrent to/from Internet sources prohibited as of May 15th 2018
As of May 15th 2018, access to BitTorrent sources on the Internet to and from devices connected to the VUB network will be prohibited for security reasons. Read more...

Thursday May 17th between 05h00 and 07h00 there can an internet interruptions
Thursday May 17th between 05h00 and 07h00 there will be a software upgrade of the BELNET routers. This means that the internet connection can be interrupted (typically 15 minutes) during this time frame.

Setting up Mail in Mac OS X v10.5+
You can use Mac Mail to receive and send e-mail with your university's e-mail address, even if your computer is not physically located at the university. You only need to configure an account in your Mac Mail.

©2018 • Vrije Universiteit Brussel • Pleinlaan 2 • 1050 Elsene • Tel.: 02/629.37.37 • helpdesk@vub.ac.be