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Welcome to the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our WebNotes. Other questions you can ask us using our Online Question Form. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/629.3737 or even better by e-mail to helpdesk@vub.ac.be .

Latest news & Items of interest

Phishing alert: 23 March - You have 19 pending messages
The latest phishing lures you into believing you have missed a number of messages. As with other phishings, DO NOT RESPOND to this message.

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft.

Access to port 111 from outside the university network to be denied
As a security precaution, access from outside the VUB/ULB university network to port 111 - a port mapper - will be denied as of Wednesday, 15 February 2017. If you require access to this port, contact the ICT-Helpdesk. Read more...

Virus alert 4 January - "Openstaande factuur" contains malware
Beware wary of scanned documents or fake invoices sent by legitimate companies that look like PDF's or normal documents (Word, Excel,...) but in reality contain viruses and malware, among which cryptolockers. A cryptolocker will encrypt all documents on the affected computer and attached drives, thus rendering those documents useless. So be extremely vigilant when receiving messages with attachments, from any source. DO NOT OPEN THESE ATTACHMENTS!

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.


Most Frequently Read

Wireless networks VUB unavailable Monday 13 Feb 8:30-8:45
Monday morning, 13 February, all wireless networks at the VUB (VUBnext, eduroam, VUBguest) will be inaccessible for about 15 minutes for system maintenance between 8:30 and 8:45.

Phishing alert: 23 March - You have 19 pending messages
The latest phishing lures you into believing you have missed a number of messages. As with other phishings, DO NOT RESPOND to this message.

Problems installing McAfee
I receive the following error when I try to install McAfee on Windows/ME: The MSIEXEC.EXE file is linked to a missing export MSI.DLL:222

Setting up Mail in Mac OS X v10.5+
You can use Mac Mail to receive and send e-mail with your university's e-mail address, even if your computer is not physically located at the university. You only need to configure an account in your Mac Mail.

Personal Firewall Software for Windows
While a personal firewall and anti-spyware are not really required, a firewall is a very good addition to protecting your computer.

Wireless network inside the buildings at the VUB
In many public indoors locations - amonst which the library, the CSB and the various "Student Cafés" - you will find two Wireless networks: VUBnet or VUBnext, and Eduroam.

Incoming and outgoing mailservers at the university
To send and receive your university e-mail through a specialized e-mail program (Outlook, Mac Mail), you need to configure the incoming and outgoing mailservers in your mailprogram.

Roundcube Webmail
The old Webmail3 interface will be taken out of production very soon. Instead we encourage you to use Roundcube Webmail, a webmailclient that you can use to consult your VUB/ULB mailbox from any computer that is connected to the Internet.

©2017 • Vrije Universiteit Brussel • Pleinlaan 2 • 1050 Elsene • Tel.: 02/629.37.37 • helpdesk@vub.ac.be