ICT-Helpdesk
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Welcome to the ICT Helpdesk
Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.
Frequently Asked Questions are documentened in our WebNotes. Other questions you can ask us using our Online Question Form. We will try to give you an answer as soon as possible.
The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/629.3737 or even better by e-mail to helpdesk@vub.ac.be .
Latest news & Items of interest
Phishing Alert 7 February: Avis!
The number of phishing attempts, the Internet fraude in which criminals try to obtain personal information such as passwords and credit card numbers by e-mail or by malicious websites, has increased dramatically, with phishing messages being sent to university e-mail addresses almost on a daily basis.
Most Frequently Read
Phishing Alert 7 February: Avis!
The number of phishing attempts, the Internet fraude in which criminals try to obtain personal information such as passwords and credit card numbers by e-mail or by malicious websites, has increased dramatically, with phishing messages being sent to university e-mail addresses almost on a daily basis.
Keeping your Mailbox to a reasonable size
Messages that are sent to you, are (temporarily) stored on the mailserver. If the total amount of messages on the server exceeds your quota, you won't be able to receive new mail until you reduce the total size of your mail on the server.
Webmail3 now offers a Trash mailbox
As messages are deleted by accident from time to time, Webmail 3 now features a Trash mailfolder.
Mail delivery was delayed this Thursday morning
Thursday morning 9 February mail delivery to the central mailserver was delayed at least 90 minutes due to administrative mail spool operations. Mail delivery to addresses outside the university was not impacted. The last of the delayed messages were delivered around 13:00.
Import Webmail Folders into Outlook Express
To import Webmail folders into Outlook Express to manage messages on a local computer (offline) rather than on the mailserver itself, you will need to download these messages to your local computer.
Matlab - Site License
MATLAB is an interactive "matrix laboratory'' for tasks involving matrices, graphics and general numerical computation. The Computing Centre offers a networked (concurrent) site license for Matlab and a number of toolboxes to university staff.
Automatically forward your e-mail to another address
If you wish to receive all your e-mail into one single mailbox, you can set a "forward" so that all your university e-mail is automatically forwarded to another address.
The difference between managing your e-mail with POP and IMAP
When an e-mail is sent to your e-mail address, it first arrives on a mailserver where it is stored temporarily until it is picked up with a mailprogram (such as Outlook, Mail and Webmail). How you will manage your messages with such a mailprogram depends on whether you use POP or IMAP.