ICT-Helpdesk

Welcome to the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our Knowledge Base. Other questions you can ask us using our ICT Service Portal. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/629.3737 or even better by e-mail to helpdesk@vub.ac.be .

Latest news & Items of interest

Phishing alert: 25 April - Cher utilisateur de compte courriel
This phishing makes you believe your account will be deleted if you don't reply.

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft. As of 29 November 2017, members of staff who were not yet migrated to Office 365 will be transferred to Office 365 in the coming weeks.

Virus alert 4 October - Invoice requests with vub.be referrals
We advise users to be extremely vigilant with scanned documents or (fake) invoice/payment requests, etc. that look like PDF's or normal documents (Word, Excel,...), even when they appear to have been sent from a vub.be address.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

Setting a Vacation message for your email with Roundcube Webmail
You can inform your email correspondents that you are away from your email by installing a so-called vacation message on the central mailserver.

Phishing alert: 25 April - Cher utilisateur de compte courriel
This phishing makes you believe your account will be deleted if you don't reply.

Hydra downtime in June from 25th to 29th
The maintenance will be used to perform the usual updates/upgrades, including security patches, and to further increase the Hydra storage (the work directory) resiliency and efficiency.

Accessing your university email
When an email is sent to your university email address, it is delivered onto the university's mailserver. You have several options to consult your messages, and to send new messages.

Automatically forward your email to another address
If you wish to receive all your email into one single mailbox, you can set a "forward" so that all your university email is automatically forwarded to another address.

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft. As of 29 November 2017, members of staff who were not yet migrated to Office 365 will be transferred to Office 365 in the coming weeks.

Roundcube Webmail
The old Webmail3 interface has been taken out of production. Instead we encourage you to use Roundcube Webmail, a webmailclient that you can use to consult your VUB/ULB mailbox from any computer that is connected to the Internet.

Incoming and outgoing mailservers at the university
To send and receive your university e-mail through a specialized e-mail program (Outlook, Mac Mail), you need to configure the incoming and outgoing mailservers in your mailprogram.

©2018 • Vrije Universiteit Brussel • Pleinlaan 2 • 1050 Elsene • Tel.: 02/629.37.37 • helpdesk@vub.ac.be