ICT-Helpdesk

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Welcome to the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our WebNotes. Other questions you can ask us using our Online Question Form. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/629.3737 or even better by e-mail to helpdesk@vub.ac.be .

Latest news & Items of interest

Virus alert 21 April - "Final Warning - Over Due Payment" contains malware
Beware wary of scanned documents or fake invoices sent by legitimate companies that look like PDF's or normal documents (Word, Excel,...) but in reality contain viruses and malware, among which cryptolockers. A cryptolocker will encrypt all documents on the affected computer and attached drives, thus rendering those documents useless. So be extremely vigilant when receiving messages with attachments, from any source. DO NOT OPEN THESE ATTACHMENTS!

Microsoft patches critical vulnerability in Office
Microsoft has fixed a so-called zero-day vulnerability in Office programs such as Word as well as WordPad which are exploited by third parties to infect computers with viruses and malware and obtain confidential information such as passwords and bank account numbers. We advise all users to update their Office versions (Word, Excel,...) to the latest patch.

Phishing alert: 5 April - ICT Helpdesk - VUB
The latest phishing lures you into believing you need to validate your account because you exceeded your mail quota. As with other phishings, DO NOT RESPOND to this message. Also don't be fooled by the sender's name or email address.

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

Keeping your Mailbox to a reasonable size
Messages that are sent to you, are (temporarily) stored on the mailserver. If the total amount of messages on the server exceeds your quota, you won't be able to receive new mail until you reduce the total size of your mail on the server.

Virus alert 21 April - "Final Warning - Over Due Payment" contains malware
Beware wary of scanned documents or fake invoices sent by legitimate companies that look like PDF's or normal documents (Word, Excel,...) but in reality contain viruses and malware, among which cryptolockers. A cryptolocker will encrypt all documents on the affected computer and attached drives, thus rendering those documents useless. So be extremely vigilant when receiving messages with attachments, from any source. DO NOT OPEN THESE ATTACHMENTS!

Microsoft patches critical vulnerability in Office
Microsoft has fixed a so-called zero-day vulnerability in Office programs such as Word as well as WordPad which are exploited by third parties to infect computers with viruses and malware and obtain confidential information such as passwords and bank account numbers. We advise all users to update their Office versions (Word, Excel,...) to the latest patch.

Phishing alert: 5 April - ICT Helpdesk - VUB
The latest phishing lures you into believing you need to validate your account because you exceeded your mail quota. As with other phishings, DO NOT RESPOND to this message. Also don't be fooled by the sender's name or email address.

Setting a Vacation message for your email with Roundcube Webmail
You can inform your email correspondents that you are away from your email by installing a so-called vacation message on the central mailserver.

Roundcube Webmail
The old Webmail3 interface will be taken out of production very soon. Instead we encourage you to use Roundcube Webmail, a webmailclient that you can use to consult your VUB/ULB mailbox from any computer that is connected to the Internet.

Centralized password management at the University
A lot of network applications at the university require you to log on with a username (NetID) and a password. You can change your password, or reset it in case you have forgotten it, through PAM, the Personal Account Manager.

SAS Statistical Software
The VUB/ULB has no longer a SAS Campus licence. SAS software can be ordered directly via SAS Institute.

©2017 • Vrije Universiteit Brussel • Pleinlaan 2 • 1050 Elsene • Tel.: 02/629.37.37 • helpdesk@vub.ac.be