ICT-Helpdesk

Welcome to the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our Knowledge Base. Other questions you can ask us using our ICT Service Portal. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/629.3737 or even better by e-mail to helpdesk@vub.ac.be .

Latest news & Items of interest

Phishing alert:
The latest phishing (in English) makes you believe someone tried to access your account which requires verification of your account. DO NOT CLICK ON THE LINK OR RESPOND TO THIS MESSAGE.

Virus alert 31 July - "Invoice" likely contains malware
We advise users to be wary of scanned documents or (fake) invoice/payment requests that look like PDF's or normal documents (Word, Excel,...) but in reality contain viruses and malware, among which cryptolockers. A cryptolocker will encrypt all documents on the affected computer and attached drives, thus rendering those documents useless. So be extremely vigilant when receiving messages with attachments, from any source. DO NOT OPEN THESE ATTACHMENTS!

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

Phishing alert:
The latest phishing (in English) makes you believe someone tried to access your account which requires verification of your account. DO NOT CLICK ON THE LINK OR RESPOND TO THIS MESSAGE.

Keeping your Mailbox to a reasonable size
Messages that are sent to you, are (temporarily) stored on the mailserver. If the total amount of messages on the server exceeds your quota, you won't be able to receive new mail until you reduce the total size of your mail on the server.

Panopto unavailable 12 Aug 10 PM - 13 Aug 1 AM
On Saturday, August 12, the Panopto service will be upgraded to Panopto 5.5. As a result, the Panopto recordings will be inaccessible from August 12 10:00 PM to August 13 1:00 AM.

Setting a Vacation message for your email with Roundcube Webmail
You can inform your email correspondents that you are away from your email by installing a so-called vacation message on the central mailserver.

Automatically forward your email to another address
If you wish to receive all your email into one single mailbox, you can set a "forward" so that all your university email is automatically forwarded to another address.

Emails with Windows executable programs are refused
To limit the propagation of viruses through email, it is no longer possible to send email to and from VUB/ULB email addresses containing Windows executable attachments.

Archiving email to a local computer or Gmail
Users who manage their mail through the IMAP server, are somewhat limited to the amount of messages they can store on the server. To free up space, they either have to delete messages on the server, or they can download and archive (older) messages to a local computer.

Incoming and outgoing mailservers at the university
To send and receive your university e-mail through a specialized e-mail program (Outlook, Mac Mail), you need to configure the incoming and outgoing mailservers in your mailprogram.

©2017 • Vrije Universiteit Brussel • Pleinlaan 2 • 1050 Elsene • Tel.: 02/629.37.37 • helpdesk@vub.ac.be