ICT-Helpdesk

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Welcome to the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our WebNotes. Other questions you can ask us using our Online Question Form. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/629.3737 or even better by e-mail to helpdesk@vub.ac.be .

Latest news & Items of interest

Phishing alert: 23 May - vub.ac.be klantenservice
The latest phishing lures you into believing you need to upgrade your account. DO NOT RESPOND to this and other phishing messages. Also don't be fooled by the sender's name or email address and the website being a look-a-like of the university's Webmail service.

Short network interruption on May 23 at 17:00
An operation on the SISC datacenter network infrastructure will be performed Tuesday May 23 at 17:00 to increase bandwidth to/from services. A very short network interruption is planned for a limited number of services. No impact is foreseen on services availabilities.

Virus alert 4 May - "C'est votre facture" downloads cryptolocker virus
We advise users to be wary of scanned documents or (fake) invoice/payment requests that look like PDF's or normal documents (Word, Excel,...) but in reality contain viruses and malware, among which cryptolockers. A cryptolocker will encrypt all documents on the affected computer and attached drives, thus rendering those documents useless. So be extremely vigilant when receiving messages with attachments, from any source. DO NOT OPEN THESE ATTACHMENTS!

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

Phishing alert: 23 May - vub.ac.be klantenservice
The latest phishing lures you into believing you need to upgrade your account. DO NOT RESPOND to this and other phishing messages. Also don't be fooled by the sender's name or email address and the website being a look-a-like of the university's Webmail service.

Short network interruption on May 23 at 17:00
An operation on the SISC datacenter network infrastructure will be performed Tuesday May 23 at 17:00 to increase bandwidth to/from services. A very short network interruption is planned for a limited number of services. No impact is foreseen on services availabilities.

Automatically forward your email to another address
If you wish to receive all your email into one single mailbox, you can set a "forward" so that all your university email is automatically forwarded to another address.

Keeping your Mailbox to a reasonable size
Messages that are sent to you, are (temporarily) stored on the mailserver. If the total amount of messages on the server exceeds your quota, you won't be able to receive new mail until you reduce the total size of your mail on the server.

Setting up Mail in Mac OS X v10.5+
You can use Mac Mail to receive and send e-mail with your university's e-mail address, even if your computer is not physically located at the university. You only need to configure an account in your Mac Mail.

Setting a Vacation message for your email with Roundcube Webmail
You can inform your email correspondents that you are away from your email by installing a so-called vacation message on the central mailserver.

Solving the winmail.dat file problem
If you are recieving the winmail.dat file

Roundcube Webmail
The old Webmail3 interface will be taken out of production very soon. Instead we encourage you to use Roundcube Webmail, a webmailclient that you can use to consult your VUB/ULB mailbox from any computer that is connected to the Internet.

©2017 • Vrije Universiteit Brussel • Pleinlaan 2 • 1050 Elsene • Tel.: 02/629.37.37 • helpdesk@vub.ac.be