ICT-Helpdesk

Welcome to the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our Knowledge Base. Other questions you can ask us using our ICT Service Portal. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/629.3737 or even better by e-mail to helpdesk@vub.ac.be .

Latest news & Items of interest

HYDRA Maintenance from 11th to 15th of December
We are planning a maintenance window on Hydra from 11/12 to 15/12 with a scheduled downtime. The maintenance will be used to perform several updates/upgrades on Hydra core services including a complete network upgrade (physical and logical levels), 4 new GPGPU nodes and an increase of the storage capacity to 750 TB. The maintenance will not kill jobs on the cluster or remove queued jobs. As for previous planned Hydra downtimes, we have placed a reservation on the cluster two weeks before the maintenance date, aligned with the maximum walltime. Jobs that can complete before the 11/12 will (continue to) run and those submitted with a walltime bumping into the maintenance window will be kept pending until the maintenance is completed.

Phishing alert: 6 December - Uw bestelling
The latest phishing (in excellent Dutch) makes you believe you ordered something with bol.com which you can cancel by entering your credit card information. DO NOT RESPOND TO THIS MESSAGE.

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft. As of 29 November 2017, members of staff who were not yet migrated to Office 365 will be transferred to Office 365 in the coming weeks.

Virus alert 4 October - Invoice requests with vub.be referrals
We advise users to be extremely vigilant with scanned documents or (fake) invoice/payment requests, etc. that look like PDF's or normal documents (Word, Excel,...), even when they appear to have been sent from a vub.be address.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

Phishing alert: 6 December - Uw bestelling
The latest phishing (in excellent Dutch) makes you believe you ordered something with bol.com which you can cancel by entering your credit card information. DO NOT RESPOND TO THIS MESSAGE.

HYDRA Maintenance from 11th to 15th of December
We are planning a maintenance window on Hydra from 11/12 to 15/12 with a scheduled downtime. The maintenance will be used to perform several updates/upgrades on Hydra core services including a complete network upgrade (physical and logical levels), 4 new GPGPU nodes and an increase of the storage capacity to 750 TB. The maintenance will not kill jobs on the cluster or remove queued jobs. As for previous planned Hydra downtimes, we have placed a reservation on the cluster two weeks before the maintenance date, aligned with the maximum walltime. Jobs that can complete before the 11/12 will (continue to) run and those submitted with a walltime bumping into the maintenance window will be kept pending until the maintenance is completed.

Automatically forward your email to another address
If you wish to receive all your email into one single mailbox, you can set a "forward" so that all your university email is automatically forwarded to another address.

Keeping your Mailbox to a reasonable size
Messages that are sent to you, are (temporarily) stored on the mailserver. If the total amount of messages on the server exceeds your quota, you won't be able to receive new mail until you reduce the total size of your mail on the server.

Eduroam and how to connect to it for the VUB/ULB
Eduroam is a roaming network infrastucture used by the international research and education community. Being part of eduroam, you are allowed to access a wireless network at visited institutions (also connected to eduroam).

Setting a Vacation message for your email with Roundcube Webmail
You can inform your email correspondents that you are away from your email by installing a so-called vacation message on the central mailserver.

Centralized password management at the University
A lot of network applications at the university require you to log on with a username (NetID) and a password. You can change your password, or reset it in case you have forgotten it, through PAM, the Personal Account Manager.

Connecting to a remote computer in a secure way
Secure shell (ssh) is a protocol that allows you to connect between two computers in a secure way, that is without anyone being able to intercept the communication between your computer and the remove computer. Secure copy (scp) allows you to transfer files between two computers in a secure way.

©2017 • Vrije Universiteit Brussel • Pleinlaan 2 • 1050 Elsene • Tel.: 02/629.37.37 • helpdesk@vub.ac.be