ICT-Helpdesk

Welcome to the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our Knowledge Base. Other questions you can ask us using our ICT Service Portal. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/629.3737 or even better by e-mail to helpdesk@vub.ac.be .

Latest news & Items of interest

Phishing alert 19 June - Colis livré ŕ la mauvaise personne.
The latest phishing lures you into believing a BPost package has been delivered to an incorrect address and requires you to log in to view the details. DO NOT RESPOND to this and other phishing messages. Also don't be fooled by the sender's name or email address and the website being a look-a-like of the university's Roundcube Webmail service.

ICT-Helpdesk deploys new tool to handle enduser questions: Service Now
Since the 31st of May, the VUB ICT department has taken into operation a new tool to manage enduser questions and problems: Service Now. Read more...

Hydra: planned maintenance - 03/07 to 06/07
We are planning a maintenance window on Hydra from 03/07 to 06/07 with a scheduled downtime. The maintenance will be used to perform several updates/upgrades on Hydra core services and fix pending issues with some equipment. The maintenance will not kill jobs on the cluster or remove queued jobs. As for previous planned Hydra downtimes, we'll place a reservation on the cluster from 19/06 given the two weeks maximum walltime. Jobs that can complete before the 03/07 will (continue to) run and those submitted with a walltime bumping into the maintenance window will be kept pending until the maintenance is completed.

Virus alert 4 May - "C'est votre facture" downloads cryptolocker virus
We advise users to be wary of scanned documents or (fake) invoice/payment requests that look like PDF's or normal documents (Word, Excel,...) but in reality contain viruses and malware, among which cryptolockers. A cryptolocker will encrypt all documents on the affected computer and attached drives, thus rendering those documents useless. So be extremely vigilant when receiving messages with attachments, from any source. DO NOT OPEN THESE ATTACHMENTS!

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

Phishing alert: 26 June - (pas de sujet)
The latest phishing lures you into believing you should upgrade your account to be able to receive new messages. DO NOT RESPOND to this and other phishing messages. Also don't be fooled by the sender's name or email address and the website being a look-a-like of the university's Webmail service.

Setting a Vacation message for your email with Roundcube Webmail
You can inform your email correspondents that you are away from your email by installing a so-called vacation message on the central mailserver.

Keeping your Mailbox to a reasonable size
Messages that are sent to you, are (temporarily) stored on the mailserver. If the total amount of messages on the server exceeds your quota, you won't be able to receive new mail until you reduce the total size of your mail on the server.

Hydra: planned maintenance - 03/07 to 06/07
We are planning a maintenance window on Hydra from 03/07 to 06/07 with a scheduled downtime. The maintenance will be used to perform several updates/upgrades on Hydra core services and fix pending issues with some equipment. The maintenance will not kill jobs on the cluster or remove queued jobs. As for previous planned Hydra downtimes, we'll place a reservation on the cluster from 19/06 given the two weeks maximum walltime. Jobs that can complete before the 03/07 will (continue to) run and those submitted with a walltime bumping into the maintenance window will be kept pending until the maintenance is completed.

Accessing your university email
When an email is sent to your university email address, it is delivered onto the university's mailserver. You have several options to consult your messages, and to send new messages.

Centralized password management at the University
A lot of network applications at the university require you to log on with a username (NetID) and a password. You can change your password, or reset it in case you have forgotten it, through PAM, the Personal Account Manager.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

Activation of a VUB/ULB Network Identity and Emailaddress
Each member of the VUB/ULB community can activate his own Network Identity (NetID) and email address. For this you need your VUB/ULB rollnumber.

©2017 • Vrije Universiteit Brussel • Pleinlaan 2 • 1050 Elsene • Tel.: 02/629.37.37 • helpdesk@vub.ac.be