ICT-Helpdesk

Welcome to the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our Knowledge Base. Other questions you can ask us using our ICT Service Portal. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/629.3737 or even better by e-mail to helpdesk@vub.ac.be .

Latest news & Items of interest

Interruption of wireless network on Thursday 19 October 08:00-09:00
All VUB wireless networks (VUBnext, Eduroam, VUBguest) will be unavailable on all campuses on Thursday, 19 October from 08:00 until 09:00 for a security update.

Temporary loss of the Hydra storage on Wednesday October 18th
An maintenance operation on Wednesday October 18th on the Hydra storage lead to an access loss from the compute nodes. The storage was again online at 16:46. We expect that some running jobs failed during the storage access interruption. Please check your jobs that completed between 16:20 and 16:50 for errors in the output or error files. Sorry for the inconvenience.

Phishing alert: 13 October - Final Warning Compulsory Email Confirmation Before De-activation
The latest phishing (in Englishish) makes you believe you have to confirm or cancel the removal of your account. DO NOT RESPOND TO THIS MESSAGE.

Virus alert 4 October - Invoice requests with vub.be referrals
We advise users to be extremely vigilant with scanned documents or (fake) invoice/payment requests, etc. that look like PDF's or normal documents (Word, Excel,...), even when they appear to have been sent from a vub.be address.

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

Phishing alert: 13 October - Final Warning Compulsory Email Confirmation Before De-activation
The latest phishing (in Englishish) makes you believe you have to confirm or cancel the removal of your account. DO NOT RESPOND TO THIS MESSAGE.

Interruption of wireless network on Thursday 19 October 08:00-09:00
All VUB wireless networks (VUBnext, Eduroam, VUBguest) will be unavailable on all campuses on Thursday, 19 October from 08:00 until 09:00 for a security update.

Setting a Vacation message for your email with Roundcube Webmail
You can inform your email correspondents that you are away from your email by installing a so-called vacation message on the central mailserver.

Virus alert 4 October - Invoice requests with vub.be referrals
We advise users to be extremely vigilant with scanned documents or (fake) invoice/payment requests, etc. that look like PDF's or normal documents (Word, Excel,...), even when they appear to have been sent from a vub.be address.

Automatically forward your email to another address
If you wish to receive all your email into one single mailbox, you can set a "forward" so that all your university email is automatically forwarded to another address.

Connecting to a remote computer in a secure way
Secure shell (ssh) is a protocol that allows you to connect between two computers in a secure way, that is without anyone being able to intercept the communication between your computer and the remove computer. Secure copy (scp) allows you to transfer files between two computers in a secure way.

Email configuration for Outlook 2010/2007
You can use Outlook to receive and send email with your university's email address.

Accessing your university email
When an email is sent to your university email address, it is delivered onto the university's mailserver. You have several options to consult your messages, and to send new messages.

©2017 • Vrije Universiteit Brussel • Pleinlaan 2 • 1050 Elsene • Tel.: 02/629.37.37 • helpdesk@vub.ac.be