ICT-Helpdesk

Welcome to the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our Knowledge Base. Other questions you can ask us using our ICT Service Portal. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/629.3737 or even better by e-mail to helpdesk@vub.ac.be .

WebNotes regarding security and viruses

Phishing alert: 21 September - VUB/ULB Faculty Update - Academic
The latest phishing (in a message with contents "*Schoolbeheerder*") sends you two attachments in which you are asked to update your login through an online form. DO NOT RESPOND TO THIS MESSAGE.

Virus alert 31 July - "Invoice" likely contains malware
We advise users to be wary of scanned documents or (fake) invoice/payment requests that look like PDF's or normal documents (Word, Excel,...) but in reality contain viruses and malware, among which cryptolockers. A cryptolocker will encrypt all documents on the affected computer and attached drives, thus rendering those documents useless. So be extremely vigilant when receiving messages with attachments, from any source. DO NOT OPEN THESE ATTACHMENTS!

Protect your computer with anti-virus software
The VUB/ULB has a site-license for the McAfee anti-virus products for Windows and Apple computers so that every member of personnel and students having a studentroom from the VUB/ULB can download and install this software to protect their computer from viruses.

My account at the university is suspended
When abuse of a computer account is detected by the system administrators, the account is suspended immediately. Before the account will be released again, users will have to take precautions to avoid the same thing happening again.

Windows 10: (When) Will VUB Upgrade?
Last July Microsoft officially announced Windows 10, the latest version of its operating system. If you are running Windows 7 or Windows 8 today, you can upgrade to Windows 10 free of charge.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

"Heartbleed" bug compromises secure websites
A recently disclosed bug in software frequently used by web- and other servers compromises the security of those servers, including the data that is stored on them. Server administrators are urged to verify if their servers are affected, and if so update the software on those servers.

How to protect your computer from harm
All computer software contains errors, especially computer software that is very large such as an operating system like Windows and UNIX. While no system is 100% secure, Windows users especially are most vulnerable to flaws in Windows software and computer viruses, so they need to update it at very regular times.

Internet Explorer remembers passwords
When visiting websites that require authentication - such as Webmail - Internet Explorer may store your personal identification and password. This is a security risk, especially on computers that you share with other persons.

Software that can harm your computer: spyware and ad-ware
Spyware, also referred to as ad-ware, are programs that trace the activities of users on a computer system and transmit this information to the owner of this spyware over the Internet, thus compromising system security as well as invading the users' privacy.

No network access/sending email to unregistered computers and/or programs
Access to the university's network is restricted to computers registered with the network teams. In addition, as of 08/07/2010, only the most commonly used email programs will be able to send email.

Personal Firewall Software for Windows
While a personal firewall and anti-spyware are not really required, a firewall is a very good addition to protecting your computer.

Emails with Windows executable programs are refused
To limit the propagation of viruses through email, it is no longer possible to send email to and from VUB/ULB email addresses containing Windows executable attachments.

McAfee's Access Protection prevents mass-mailings
McAfee Enterprise 8 includes a protection that prevents mass-mailing worms to send out e-mails when a computer becomes infected. Unfortunately, it may also prevent sending messages to multiple recipients.

Problems installing McAfee
I receive the following error when I try to install McAfee on Windows/ME: The MSIEXEC.EXE file is linked to a missing export MSI.DLL:222

©2017 • Vrije Universiteit Brussel • Pleinlaan 2 • 1050 Elsene • Tel.: 02/629.37.37 • helpdesk@vub.ac.be